Support
How can we help?
Answers to the most common questions. Can't find what you need? Reach out and we'll reply quickly.
Is the app free to use?
Yes — MyFollowers & Unfollowers Check is free to download and includes core features. Unlimited follower tracking, AI captions, AI video subtitles, scheduling, and the photo editor are unlocked with a weekly, monthly, or yearly subscription.
Do you store my Instagram password?
No. We never ask for and never store your Instagram password. You connect your account through Instagram's official authorization flow, which issues a secure token for the permissions you grant.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → TrackMyFollowers, then tap Cancel Subscription. Cancellation takes effect at the end of the current billing period.
Can I get a refund?
All purchases are processed by the Apple App Store. Refund requests should be submitted to Apple at reportaproblem.apple.com. Apple's refund policy applies.
Is this app affiliated with Instagram or Meta?
No. We are an independent tool and are not affiliated with, endorsed by, or sponsored by Instagram or Meta Platforms, Inc. Instagram is a trademark of Meta Platforms, Inc.
How accurate is the follower tracking?
We use Instagram's official data sources, so the numbers match what Instagram reports. Your first sync can take a moment to complete. After that, updates are near-instant.
Which devices are supported?
The app runs on iPhone and iPad with iOS 16.6 or later. AI features require an active internet connection.
How do I contact support?
Email us at support@trackmyfollowers.online and we'll reply as soon as possible — usually within one business day. Please include your device model, iOS version, and a short description of the issue.
Still need help?
Our support team replies personally to every email — usually within a day.
support@trackmyfollowers.online